JumpRysa Logo

Privacy Policy

Last Updated: January 15, 2025

At JumpRysa, we're committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This policy explains our practices in clear, understandable terms.

Information We Collect

We collect information to provide better services to our users and improve their esports learning experience. The types of information we gather include:

Personal Information You Provide

Name, email address, and phone number when you create an account
Profile information including gaming preferences and skill level
Payment information when you enroll in our programs
Communications you send to us, including support requests and feedback
Educational progress data and course completion records

Automatically Collected Information

Device information including IP address, browser type, and operating system
Usage data such as pages visited, time spent on our platform, and click patterns
Cookies and similar tracking technologies to enhance your experience
Location information to provide region-appropriate content and services

We never collect sensitive personal data such as financial account details, government identification numbers, or health information unless specifically required for service delivery.

How We Use Your Information

Your information helps us deliver personalized esports education and maintain a secure learning environment. Here's how we use the data we collect:

Educational Services: Customize learning paths, track progress, and provide personalized recommendations
Account Management: Create and maintain your account, process payments, and manage subscriptions
Communication: Send course updates, respond to inquiries, and provide customer support
Platform Improvement: Analyze usage patterns to enhance our services and develop new features
Security: Detect and prevent fraud, unauthorized access, and other security threats
Legal Compliance: Fulfill legal obligations and protect our rights and those of our users

We process your personal information based on legitimate interests, contractual necessity, or your explicit consent. You can withdraw consent at any time where we rely on it as our legal basis for processing.

Information Sharing and Disclosure

We respect your privacy and don't sell your personal information to third parties. However, we may share information in specific circumstances:

Service Providers

We work with trusted third-party companies that help us operate our platform, including payment processors, email service providers, and cloud storage services. These partners are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation. This includes situations where disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We'll notify you before your information becomes subject to a different privacy policy.

We never share your personal information for marketing purposes without your explicit consent. Your learning progress and educational data remain confidential.

Data Security and Protection

Protecting your information is a top priority. We implement comprehensive security measures to safeguard your data:

Encryption: All data transmission uses SSL/TLS encryption, and sensitive data is encrypted at rest
Access Controls: Strict employee access policies ensure only authorized personnel can access your information
Regular Audits: We conduct security assessments and vulnerability testing to identify and address potential risks
Secure Infrastructure: Our servers are hosted in secure data centers with physical and digital protection measures
Incident Response: We have procedures in place to respond quickly to any security breaches or data incidents

While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential.

Your Privacy Rights

You have several rights regarding your personal information. These rights may vary based on your location, but generally include:

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal information, subject to legal requirements
Portability: Receive your personal information in a structured, commonly used format
Objection: Object to processing of your personal information in certain circumstances
Restriction: Request limitation of processing your personal information

To exercise these rights, contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

Account Information: Retained while your account is active and for 3 years after account closure
Educational Records: Kept for 7 years to provide transcripts and verify completion certificates
Payment Information: Retained for 7 years for tax and accounting purposes
Communications: Support communications kept for 2 years for quality assurance
Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in certain circumstances, though this may affect our ability to provide services.

International Data Transfers

JumpRysa operates from the Philippines, and your information may be processed and stored in the Philippines or other countries where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place:

Contractual protections requiring adequate security measures
Compliance with applicable data protection laws and regulations
Regular monitoring of international service providers' security practices

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These technologies help us:

Remember your preferences and login information
Analyze website traffic and usage patterns
Personalize content and recommendations
Provide social media features and targeted advertising

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform.

Children's Privacy

Our services are designed for users aged 13 and older. We don't knowingly collect personal information from children under 13. If we discover that we've collected information from a child under 13, we'll delete it promptly.

For users between 13 and 18, we recommend parental involvement in account creation and ongoing use of our platform. Parents can contact us to review, modify, or delete their child's information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll:

Notify you via email or platform notification
Update the "Last Updated" date at the top of this policy
Provide a summary of key changes when appropriate

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Email: [email protected]

Phone: +63744227084

Address: 163 M.H.Del Pilar, Poblacion, Batangas, 4200 Batangas, Philippines

We typically respond to privacy inquiries within 48 hours and will work with you to address any concerns.